FREQUENTLY ASKED QUESTIONS
AIRPORT PICK UP
- Do you provide Welcome-On-Arrival service
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Yes, we do provide Airport Welcome-On-Arrival service. Our driver will be at the Arrival Hall to welcome your family & friends.
- Will there be surcharges if my flight is delayed
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No surcharge will be imposed, if your flight is delayed due to bad weather or other unforeseen circumstances.
CROSS BORDER SERVICE
- Do I need to alight for immigration clearance
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No, it is not required for 7 or 10 seater mpv
Yes, it is mandatory for 13 or 16 seater van
- Do I need a visa for entry into Malaysia
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1. A passport with minimum 6 months validity
2. A valid visa (exempted if you are Singaporean). Get more information on the list of visa exempted countries to enter Malaysia.
3. Proof of vaccination (if you are not fully vaccinated, pre-departure ART and quarantine for 5 days will be applicable)
4. Download of MySejahtera application.You can email us for more information
- When does the traffic jam occur at Woodlands or Tuas checkpoint ?
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The traffic jam and immigration clearance at the Woodlands or Tuas checkpoint may take up to 2 hours during peak period that occurs on Friday evening, Saturday, Sunday and eve of public holidays.
It is advisable to check out the real time traffic camera at Woodlands or Tuas checkpoint to better plan your journey.
FULL DAY SERVICE
- What is the service period for a full day booking
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Our full day booking service can begin at any time of the day, and includes a 10 hour (8 hours for 5-seater taxi) service period. Any unused service hours will be forfeited and customer must alight at the last drop-off point no later than 9PM.
- Can I make last minute changes to my itinerary
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Yes, and all changes must be finalized a day before the scheduled trip.
- What is the service area for 5-seater taxi
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The 5-seater taxi service is only limited to within Johor Bahru city and its surrounding areas.
Areas within the service area
- Skudai
- Nusajaya
- Gelang Patah
- Medini
- Plentong
- Tebrau
- Mt Austin
- Setia Indah
- Bukit Indah
- Horizon Hill
- Eco Botanic
- Desa Cemerlang
- Johor Jaya
- Masai
- Senibong Cove
MISCELLANEOUS
- When will I get the transport details
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Our customer service officer will WhatsApp/SMS you on the day before your scheduled trip with us. Expect to receive the information no later than 10PM.
- Do I need to print out the confirmation
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No, it is not required as our driver will confirm your name and itinerary during pick-up
- What’s the procedure to book online
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- Fill in the booking details at BOOKMYTAXI.MY
- Place your online reservation
- Wait for our confirmation email
- Review and acknowledge the confirmation email
- Our customer service officer will get in touch with you a day before your scheduled trip
- Do I need visa to enter Malaysia ?
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You may refer to our guide on Malaysia visa requirement
- Which Malaysia tourist sim card to buy ?
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You can refer to our recommended Malaysia tourist sim card
- How to qualify for the discounted fare ?
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SGD10 discount off the total fare is valid for 2-way return transfer between Singapore – Johor Bahru (on the same day).
To qualify for the additional SGD5 discount, customer will need to Like & Share our Facebook Page.
- Is early morning/late night pick up service available ?
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Late night and early morning pick up service is from 10PM till 6AM, with applicable surcharges.
Please check with our customer service for more information.
- Is child booster or baby car seat provided ?
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Child booster and baby car seat are not provided, but passengers are allowed to bring their own. We will not be responsible if it cannot be installed or vehicle does not fit the group on the day.
Please let our customer service know in advance during reservation.
- Our cancellation policy
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Deposit will be forfeited for all cancellations, unless due to unforeseen circumstances.
TRANSPORT
- What is the seating arrangement for 7-seater mpv
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Our 7-seater mpv seating arrangement is 2-3-2
Max capacity: 1 driver + 6 passengers (without luggages)
Max capacity: 1 driver + 4 passengers (with luggages)
Check out the 7-seater mpv visual seating arrangements for your SG – MY private taxi transport.
- What is the seating arrangement for 10-seater mpv
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Our 10-seater mpv seating arrangement is 2-2-3-3
Max capacity: 1 driver + 9 passengers (without luggages)
Max capacity: 1 driver + 7/8 passengers (with luggages)
Check out the 10-seater mpv visual seating arrangements for your SG – MY private taxi transport.
- What is the seating arrangement for 13-seater van
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Our 13-seater van seating arrangement is 2-2-3-3-3
Max capacity: 1 driver + 12 passengers (without luggages)
Max capacity: 1 driver + 10 passengers (with luggages)
Check out the 13-seater mini-van visual seating arrangements for your SG – MY private taxi transport.
- What is the seating arrangement for 16-seater van
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Our 16-seater van seating arrangement is 2-2-2-3-3-4
Max capacity: 1 driver + 15 passengers (without luggages)
Max capacity: 1 driver + 13 passengers (with luggages)
Check out the 16-seater mini-van visual seating arrangements for your SG – MY private taxi transport.
- What is the service area for 5-seater taxi
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The 5-seater taxi service is only limited to within Johor Bahru city and its surrounding areas.
Areas within the service area
- Skudai
- Nusajaya
- Gelang Patah
- Medini
- Plentong
- Tebrau
- Mt Austin
- Setia Indah
- Bukit Indah
- Horizon Hill
- Eco Botanic
- Desa Cemerlang
- Johor Jaya
- Masai
- Senibong Cove