FREQUENTLY ASKED QUESTIONS

AIRPORT PICK UP

Do you provide Welcome-On-Arrival service

Yes, we do provide Airport Welcome-On-Arrival service. Our driver will be at the Arrival Hall to welcome your family & friends.

Will there be surcharges if my flight is delayed

No surcharge will be imposed, if your flight is delayed due to bad weather or other unforeseen circumstances.

CROSS BORDER SERVICE

Do I need to alight for immigration clearance

No, it is not required for 7 or 10 seater mpv

Yes, it is mandatory for 13 or 16 seater van

Do I need a visa for entry into Malaysia

1. A passport with minimum 6 months validity
2. A valid visa (exempted if you are Singaporean). Get more information on the list of visa exempted countries to enter Malaysia.
3. Proof of vaccination (if you are not fully vaccinated, pre-departure ART and quarantine for 5 days will be applicable)
4. Download of MySejahtera application.

You can email us for more information

 

FULL DAY SERVICE

What is the service period for a full day booking

Our full day booking service can begin at any time of the day, and includes a 10 hour (8 hours for 5-seater taxi) service period. Any unused service hours will be forfeited and customer must alight at the last drop-off point no later than 9PM.

Can I make last minute changes to my itinerary

Yes, and all changes must be finalized a day before the scheduled trip.

What is the service area for 5-seater taxi

The 5-seater taxi service is only limited to within Johor Bahru city and its surrounding areas.

Areas within the service area

  1. Skudai
  2. Nusajaya
  3. Gelang Patah
  4. Medini
  5. Plentong
  6. Tebrau
  7. Mt Austin
  8. Setia Indah
  9. Bukit Indah
  10. Horizon Hill
  11. Eco Botanic
  12. Desa Cemerlang
  13. Johor Jaya
  14. Masai
  15. Senibong Cove

MISCELLANEOUS

When will I get the transport details

Our customer service officer will WhatsApp/SMS you on the day before your scheduled trip with us. Expect to receive the information no later than 10PM.

Do I need to print out the confirmation

No, it is not required as our driver will confirm your name and itinerary during pick-up

What’s the procedure to book online
  1. Fill in the booking details at BOOKMYTAXI.MY
  2. Place your online reservation
  3. Wait for our confirmation email
  4. Review and acknowledge the confirmation email
  5. Our customer service officer will get in touch with you a day before your scheduled trip
Do I need visa to enter Malaysia ?

You may refer to our guide on Malaysia visa requirement

Which traveller sim card to buy in Malaysia ?

You can refer to our introduction of Malaysia’s prepaid sim cards

How to qualify for the discounted fare ?

SGD10 discount off the total fare is valid for 2-way return transfer between Singapore – Johor Bahru (on the same day).

To qualify for the additional SGD5 discount, customer will need to Like & Share our Facebook Page.

Is early morning/late night pick up service available ?

Late night and early morning pick up service is from 10PM till 6AM, with applicable surcharges.

Please check with our customer service for more information.

Is child booster or baby car seat provided ?

Child booster and baby car seat are not provided, but passengers are allowed to bring their own. We will not be responsible if it cannot be installed or vehicle does not fit the group on the day.

Please let our customer service know in advance during reservation.

Our cancellation policy

Deposit will be forfeited for all cancellations, unless due to unforeseen circumstances.

TRANSPORT

What is the seating arrangement for 7-seater mpv

Our 7-seater mpv seating arrangement is 2-3-2

Max capacity: 1 driver + 6 passengers (without luggages)

Max capacity: 1 driver + 4 passengers (with luggages)

Check out the 7-seater mpv visual seating arrangements for your SG – MY private taxi transport.

What is the seating arrangement for 10-seater mpv

Our 10-seater mpv seating arrangement is 2-2-3-3

Max capacity: 1 driver + 9 passengers (without luggages)

Max capacity: 1 driver + 7/8 passengers (with luggages)

Check out the 10-seater mpv visual seating arrangements for your SG – MY private taxi transport.

What is the seating arrangement for 13-seater van

Our 13-seater van seating arrangement is 2-2-3-3-3

Max capacity: 1 driver + 12 passengers (without luggages)

Max capacity: 1 driver + 10 passengers (with luggages)

Check out the 13-seater mini-van visual seating arrangements for your SG – MY private taxi transport.

What is the seating arrangement for 16-seater van

Our 16-seater van seating arrangement is 2-2-2-3-3-4

Max capacity: 1 driver + 15 passengers (without luggages)

Max capacity: 1 driver + 13 passengers (with luggages)

Check out the 16-seater mini-van visual seating arrangements for your SG – MY private taxi transport.

What is the service area for 5-seater taxi

The 5-seater taxi service is only limited to within Johor Bahru city and its surrounding areas.

Areas within the service area

  1. Skudai
  2. Nusajaya
  3. Gelang Patah
  4. Medini
  5. Plentong
  6. Tebrau
  7. Mt Austin
  8. Setia Indah
  9. Bukit Indah
  10. Horizon Hill
  11. Eco Botanic
  12. Desa Cemerlang
  13. Johor Jaya
  14. Masai
  15. Senibong Cove