FREQUENTLY ASKED QUESTIONS

AIRPORT PICK UP

Do you provide Welcome-On-Arrival service

Yes, we do provide Airport Welcome-On-Arrival service. Our driver will be at the Arrival Hall to welcome your family & friends.

Will there be surcharges if my flight is delayed

No surcharge will be imposed, if your flight is delayed due to bad weather or other unforeseen circumstances.

CROSS BORDER SERVICE

Do I need to alight for immigration clearance

No, it is not required for 7 or 10 seater mpv

Yes, it is mandatory for 13 or 16 seater van

Do I need a visa for entry into Malaysia

Every person entering Malaysia must possess a valid Passport or internationally recognized Travel Document valid. The document shall be valid, for more than six (6) months from the date of entry into Malaysia.

You can email us for more information

 

FULL DAY SERVICE

What is the service period for a full day booking

Our full day booking service can begin at any time of the day, and includes a 10 hour (8 hours for 5-seater taxi) service period. Any unused service hours will be forfeited and customer must alight at the last drop-off point no later than 9PM.

Can I make last minute changes to my itinerary

Yes, and all changes must be finalized a day before the scheduled trip.

What is the service area for 5-seater taxi

The 5-seater taxi service is only limited to within Johor Bahru city.

MISCELLANEOUS

When will I get the transport details

Our customer service officer will WhatsApp/SMS you on the day before your scheduled trip with us. Expect to receive the information no later than 10PM.

Do I need to print out the confirmation

No, it is not required as our driver will confirm your name and itinerary during pick-up

What’s the procedure to book online
  1. Fill in the booking details at BOOKMYTAXI.MY
  2. Place your online reservation
  3. Wait for our confirmation email
  4. Review and acknowledge the confirmation email
  5. Our customer service officer will get in touch with you a day before your scheduled trip
Do I need visa to enter Malaysia ?

You may refer to our guide on Malaysia visa requirement

Which traveller sim card to buy in Malaysia ?

You can refer to our introduction of Malaysia’s prepaid sim cards

TRANSPORT

What is the seating arrangement for 7-seater mpv

Our 7-seater mpv seating arrangement is 2-3-2

Max capacity: 1 driver + 6 passengers (without luggages)

Max capacity: 1 driver + 4 passengers (with luggages)

What is the seating arrangement for 10-seater mpv

Our 10-seater mpv seating arrangement is 2-2-3-3

Max capacity: 1 driver + 9 passengers (without luggages)

Max capacity: 1 driver + 7/8 passengers (with luggages)

What is the seating arrangement for 13-seater van

Our 13-seater van seating arrangement is 2-2-3-3-3

Max capacity: 1 driver + 12 passengers (without luggages)

Max capacity: 1 driver + 10 passengers (with luggages)

What is the seating arrangement for 16-seater van

Our 16-seater van seating arrangement is 2-2-2-3-3-4

Max capacity: 1 driver + 15 passengers (without luggages)

Max capacity: 1 driver + 13 passengers (with luggages)

What is the service area for 5-seater taxi

The 5-seater taxi service is only limited to within Johor Bahru city.